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Airport Master Plan Updates

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1. What is included with the Airport Master Plan?

An airport master plan is a long-range planning document that defines a concept for development at an airport. Master plans are typically developed for a 20-year planning period. The master plan process begins by taking an inventory of what currently exists at the airport and around the airport property. This step includes analysis of existing land uses and local zoning ordinances as well other locally adopted plans. As part of this inventory, current and historical activity data are collected related to based aircraft and the number of annual takeoffs and landings or operations; these figures help to forecast the anticipated usage of the airport into the future. The existing airport facilities are also documented.

With existing facilities and activities identified, the next component is to forecast future activity at the airport. Forecasts are typically completed for three periods (0 to 5 years, 6 to 10 years, and 11 to 20 years) and project both the number of total operations and number of based aircraft. Utilizing the forecasts of aviation activity, a demand/capacity analysis will be completed to determine if the existing airport infrastructure will be sufficient in the future. This analysis generally follows FAA safety and design criteria, as well as ADOT standards for Arizona airports.

Based on the results of the demand/capacity analysis and recommended facility requirements, airport development alternatives will be prepared that address any deficiencies that are identified. These alternatives will examine options to improve facilities using a set of criteria including environmental and financial factors. At the conclusion of the alternatives analysis, a preferred airport development plan will be prepared to reflect the alternative that best helps the airport achieve its goals and meet future demand. The preferred airport development plan will be graphically depicted in an airport layout plan (ALP). The ALP depicts the current and future airport layouts and includes plans to address airspace requirements and obstructions. The ALP can be considered the “blue print” for development at Douglas Municipal Airport.

A specific component of the Douglas Municipal Airport Master Plan is the development of a Business Plan. The Business Plan will analyze opportunities for the airport to generate additional revenue that will contribute to its financial sustainability. The Business Plan is intended to be a short-term implementation document, while the Master Plan Update identifies long-term goals and developments for the Airport.

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Burn Permits

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1. When can I burn?

Monday to Friday 9 a.m. to 4 p.m. and only after the Fire Department has inspected your burn and agreed the burn and the weather are safe to do so.

2. Who do I contact about Burn Permit questions?

Contact Norma Galindo of the Douglas Fire Department by phone at 520-417-7371.

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Code Enforcement

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1. What happens if I do not comply with the written warning?

Failure to comply can result in a citation being issued and you will have to appear in front of a Judge.

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Finance - Park Ramada Reservation

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1. Am I able to consume alcohol on these parks?

Those of legal age may consume alcohol only at the following locations: Airport Park, Causey Park, and Veteran’s Park up until 7:00 p.m. An alcohol permit is needed from 7:00 p.m. to 10:00 p.m. Alcohol permits are issued at City Hall with the Water Department Monday to Friday from 8:00 a.m. to 5:00 p.m.  Glass containers on parks are prohibited.

2. What if someone is using the ramada that I reserved?

Kindly show them your permit and let them know that you have reserved the ramada. It is recommended that you post your permit at the ramada ahead of time so that others may know it’s being used.

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Finance - Yard Sales

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1. Am I allowed to place signage on posts about my yard sale?

Yes, you can put signage that is appropriately secured to the post. Signage must be removed immediately following the sale and any signage not removed shall be addressed as nuisance by code enforcement.

2. Can I reserve for more than 1 day?

Yes, you can have multiple day yard sale. However, you must not exceed more than 6 days of sales for 1 year.

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Fire Department - Bees

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1. How can I find a bee keeper or exterminator?

Look in the phone book or Google. Contact the Douglas Fire Department for a list of bee keepers/ exterminators who have given their info to DFD.

2. Will Douglas Fire Department come out and kill bees?

Usually no. But we are always happy to help you find a way to deal with your problem. Feel free to call us at 520-417-7371, or if someone is being stung call 911.

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Leisure Services - Cemetery

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1. What are the visitation hours for the Cemetery?

April - August: 7 a.m. - 7 p.m.

September - March: 7 a.m. - 5:30 p.m.  

2. How do I locate a plot of a loved one?

Contact us by phone at 520-417-7347.

3. How do I purchase a plot?

Contact us by phone at 520-417-7347.

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Leisure Services - Parks

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1. How do I rent a Ramada for a Party?

Contact the Finance Department and for details view the Park Ramada Reservations page.

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Leisure Services - Public Pools

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1. Do you offer any swim lessons?

Yes! We offer American Red Cross swim lessons during the summer for all ages.

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Leisure Services - Recreation

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1. Have any questions about an event?

Contact Parks and Recreation by phone at 520-417-7340.

2. How do I sign up to be a vendor for your event?

Contact Parks and Recreation by phone at 520-417-4340.

3. Can I have information regarding your annual summer camp?

Contact Parks and Recreation by phone at 520-417-4340.

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Police Department

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1. How do I obtain fingerprints?

Monday, Tuesday, Wednesday and Friday from 8 a.m. to 10 a.m. ($7.50 fee per card - cards to be provided by employer/requester.)

2. How do I get my vehicle released from impound?

General Vehicle Releases:
Monday through Friday, 8 a.m. to 4 p.m., call 520-417-7550 for additional information
($50 administrative fee due at time of release).

Post-Storage Hearings:
Tuesday and Thursday, 10 a.m. to 4 p.m. ($150 administrative fee due at time of hearing).

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Post-Storage Hearing/Vehicle Impoundments

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1. What do I need to present to get my vehicle released?

A valid driver's license, current vehicle registration and proof of mandatory auto insurance must be presented in the name of the registered owner for your vehicle to be released. You must pay an Administrative Fee of $150 with cash, cashier's check or money order payable to City of Douglas. Upon payment of the fee you will be given a copy of a release form that you must take to the towing company.

2. For how long will my vehicle be impounded?

Vehicles impounded under ARS 28-3511 must be stored for a period of 30 days before being released. The law allows for some exceptions, and you may be eligible to have the vehicle released sooner. For example, if your driver's license is reinstated by the Motor Vehicle Division or the courts, you may be allowed to have your vehicle released before the 30 day period. For more information refer to the details from the FAQ entry, regarding getting a vehicle back before the 30 days are up page?

3. Can I get my vehicle back before the 30 days are up?

Under certain limited circumstances, you may be able to have the vehicle returned to you prior to the end of the 30-day period. In some cases this may require a Post Storage Hearing. Post Storage hearing are done on Tuesdays and Thursdays from 8 a.m. until 4 p.m., excluding holidays. You may be eligible to have the vehicle released early only if you meet one of the following conditions or circumstances:
- If the owner presents satisfactory proof that the owner's driving privilege has been reinstated. (Note: if this applies to you, bring proof to the Douglas Police Department that your license is now valid.)
- If the vehicle was reported stolen at the time it was impounded,
- If the vehicle is subject to bailment under ARS 28-3511(A)(2) and was driven by an employee of a business establishment including a parking service or repair garage.
- If all of the following apply: the owner or owner's agent was not the person driving in violation at the time of the impoundment, and the owner or the owner's agent is in the business of renting motor vehicles without drivers, and the vehicle is registered pursuant to ARS 28-2166.

In certain situations, the spouse of the owner may also enter into an agreement with the Douglas Police Department stating they will not let a driver arrested for Driving on Suspended or No Valid License, Extreme or Aggravated D.U.I. or a minor in possession of alcohol to drive the vehicle within 1 year. If the agreement is violated, there is no relief available from the 30 day impound period within the next year. In addition, the vehicle may be released to the lien holder or repossession agent identified on the M.V.D. record before the end of the 30 days. Get more information about
Post Storage Hearings for ARS 28-3511.

4. How much will it cost to get my vehicle back?

Arizona law requires the owner to pay for all towing charges as well as storage fees. Storage fees are limited to a maximum of $15 per day, but additional impound or towing fees may apply. These charges are due to the towing company that removed and is storing your vehicle. In addition, pursuant to ARS 28-3514, the owner is liable for an administrative fee of $150 paid with cash, cashier's check or money order payable to the City of Douglas.

5. How do I get my vehicle back?

Only the Douglas Police Department can release your vehicle. On or after the 30th day of impound, your vehicle will generally be eligible for release to you.
To receive the release paperwork, follow these steps:
- You must pay an Administrative Fee of $150 with cash, cashier's check or money order payable to City of Douglas. Upon payment of the fee you will be given a copy of a release form that you must take to the towing company.
- At the towing company, you must pay the towing and storage fees. Payment is made directly to the towing company by cash, money order, certified check or credit card. If you arrive at the tow yard to reclaim your vehicle outside of regular business hours, you may be charged a gate fee. You must also present proof of your identity and ownership to the tow company.
- If you do not claim your vehicle within 10 days of the available release date, the towing company may file for an abandoned title to the vehicle.

6. What if someone other than the owner was driving the vehicle when it was impounded?

The registered owner of the vehicle must pay the $150 Administrative Fee with cash, cashier's check or money order payable to City of Douglas. A valid driver's license, current vehicle registration and proof of mandatory auto insurance must be presented. The registered owner must also pay for all towing fees and storage charges directly to the towing company in order to qualify for the release of the vehicle.

7. What if I own the vehicle but have not yet transferred the title into my name? Can I still get the vehicle back?

You must first completely meet all legal title and registration requirements before the vehicle can be returned to you. This can be done through the Arizona Motor Vehicle Department (MVD). If the vehicle is registered out of state, you must either register the vehicle in Arizona or deal with the state in which it is currently registered. The vehicle cannot be released without proof of current registration and mandatory auto insurance.

8. What will happen if I cannot claim my vehicle?

Under Arizona law, the towing company may file for an abandoned title and seek ownership of the vehicle if it is left at the tow yard unclaimed for more than 10 days past the mandatory 30 day impoundment. If you have difficulty in paying for the towing and storage, you should at least contact the towing company if you wish to retain ownership of your vehicle.

9. If the owner was driving on a suspended license but has since had the license restored to valid status, can the vehicle be released prior to the 30-day period?

Yes. The owner would have to prove that this had been corrected and their driving privileges reinstated, at which time we will release the vehicle upon payment of an administrative fee of $150 and towing and storage charges.

10. Would I still have to pay fees and charges if the vehicle is released early to me?

Yes, the owner is still liable for the administrative fee ($150) and all towing and storage fees up to the actual date of release.

11. At the end of the 30 days, can I just go to the towing company and get my vehicle?

No, the towing company is not allowed to release an impounded vehicle without paperwork from the Douglas Police Department. You must follow the claim process.

12. If I am found not guilty on my criminal or traffic charges will that affect the impoundment of my vehicle?

No. As long as the officer impounded your vehicle according to the law and Douglas Police Department policies and procedures, the outcome of any trial is not relevant.

13. Who do I contact with my questions regarding vehicle impoundment?

If you have any questions contact Sergeant Jose Duarte.

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Public Library

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1. Get a Library Card - Can I use the Douglas library if I don't have a Douglas library card?

Yes. Although you’ll need a valid Douglas library card -- or a valid card from another Cochise County Library District member library -- to borrow materials, you are welcome to read, use computers, and attend programs without one.

2. Do you speak Spanish?

Yes, our staff is bilingual.

3. Be a Volunteer - I'd like to volunteer! When can I start?

Once you apply it usually takes about 30 days for Human Resources to complete your background check. View and complete the

4. Be a Volunteer - Do I need any special knowledge or skill to volunteer at the Library?

Your best qualification is your willingness to help! But, if you have specific skills (like tutoring, presenting programs, or subject expertise), feel free to let us know!

5. Programs & Events - How can I learn about the library's programs and events?

Information about programs and events is available on DPL's Facebook page, in the online calendar, by subscribing to our email list, in flyers you can pick up at the library, or by calling 520-417-7359 or 520-417-7352.  

6. Programs & Events - Does it cost anything to attend library events or to sign up for the Summer Reading Program?

No. All library programs and events are free and open to everyone. However, some programs, such as Summer Reading, may require advance registration.

7. Computers & Internet - Can I use my own laptop, iPad, or other device? What about printing?

Yes, you can. The Library's wireless network allows you to work on and print from your own device.

8. Computers & Internet Tutorials - I don't know much about computers. Where should I start?

Our tutors will be happy to speak with you and determine your current level of knowledge, what you would like to learn, and where best to begin your session. For more information view the Library contact information.

9. Computers & Internet Tutorials - How many tutoring sessions can I sign up for, and how much will it cost?

We offer up to 3 1-hour sessions at no charge.

10. Documents & Forms - Does it matter if I print the form and submit it instead of completing it online?

No. You can submit forms in whatever way is most convenient for you!

11. Documents & Forms - Help! I'm not quite sure how to complete some sections of this form!

No problem! Just stop by and we will help you out, or give us a call at 520 417-7352. 

12. Find a Book or Movie (Search the Catalog) - Is there a charge for borrowing library materials?

Borrowing from libraries in Cochise County is free and, most of the time, borrowing from libraries throughout the U.S. is free, too. But, if there is a charge, we will always ask you first before we order it.

13. Find a Book or Movie (Search the Catalog) - How do I request an item from an out-of-state library?

If items are located outside Cochise County, you'll need to fill out an Interlibrary Loan form. You can download, print, and submit the Interlibrary Loan Request (PDF).

14. Friends of the Douglas Public Library - How much time per week would I need to volunteer?

That is based entirely on your availability and ability to participate in events such as book sales, board meetings, or other activities.

15. Friends of the Douglas Public Library - Does it cost anything to join the Friends?

Individual Membership is $5, Contributing Membership is $10, andPatron Membership is $25 per year.

16. Get a Library Card - What should I bring to apply for a library card?

You should bring a current photo ID and proof of your current address (such as a bill, bank statement, or lease).

17. Meeting Rooms & Library Tours - Are your meeting rooms equipped with network access, computers, or projectors?

The Large Conference Room is equipped with a computer, projector, and large screen. The Small Meeting Room and Private Appointment Room are Wi-Fi equipped.

18. Meeting Rooms & Library Tours - How far in advance should I schedule a group tour or the use of a meeting room?

Meeting room and tour calendars are first-come-first-served and fill up quickly. We recommend scheduling as far in advance as possible but at least 1 week for rooms and 2 weeks for tours.

19. Online Research - Can I search the library's databases from home?

Yes, almost all databases that can be searched in the library can also be searched outside the library by signing in with your library bar code and Personal ID Number (PIN).

20. Online Research - Does it cost anything to search the library's databases?

No. The Arizona State Library, in partnership with Cochise, Maricopa, and Pima county library districts, funds free statewide database access for Arizona residents.

21. Recently Added Titles - What if the Douglas library doesn't have a book or movie I'd like to borrow?

If you can't find what you're looking for in Douglas, you can borrow from other Cochise County libraries or use our free

22. Recently Added Titles - Do you take donations?

Yes, sometimes. But, they must be in good condition and fit within our collection development policies.

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Public Works

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1. How do I apply for a right-of-way permit?

The right-of-way permit form can be found on the City of Douglas website. 

 This form should be filled out by the applicant and can be emailed to the City for review. Typical information required would be a project description, plans, contractor information, and traffic control plans. 

 Review may take 7-10 business days. The applicable fees will depend on the project.

https://www.douglasaz.gov/DocumentCenter/View/3639/Permit-Right-of-
 Way-Form

2. Why do I need to apply for a right-of-way permit?

Any work in the right-of-way requires a City of Douglas right-of-way permit per the City code. The right-of-way includes the streets, alleys, or other public places. Typical reasons for needing a right-of-way permit would be to connect to the sewer or water lines, utility work, excavations, new sidewalks or driveways, and special events.

3. What are the fees for a right-of-way permit?

Right-of-way permit fees may be found in Douglas Municipal Code Chapter 15.08. The fees for trenching in the right of way start at $20 for the first 200 linear feet. The fees for a driveway are $35.00.

Title 15 - BUILDINGS AND CONSTRUCTION | Code of Ordinances | Douglas, AZ | Municode Library

4. Wastewater - What are the responsibilities of the City of Douglas Public Works and the property owner for the sewers?

The City of Douglas Public Works Department is responsible for the public sewer main, which are located in the streets, alleys and easements. The property owner is responsible for the house lateral, including the pipe that connects from the public sewer main to the house.

5. Sanitation - How do I schedule a special trash pickup?

A special pickup can be arranged at a flat rate fee of $15 by calling 520-417-7329 in advance; per pickup plus the cost of transfer station fees.

Here are the special items pick-up instructions https://www.douglasaz.gov/DocumentCenter/View/297/Special-Items-Pickup-Details-PDF?bidId=

Special Collection request form: English and Spanish

6. Wastewater - What to do if there is a sewer blockage?

If you suspect a root intrusion in your sewer line or a blockage caused by items flushed or put down the drain, contact a licensed plumber for the best method of addressing the problem. If a licensed plumber advises that the blockage or problem lies in the sewer main line,  please contact (520)417-7334.

7. Who do I call to report a damaged fire hydrant?

Please get in touch with (520) 417-7334 or call 9-1-1 after hours.

8. Water - How do I detect a water leak?

All newer water meters have a triangle leak detection hand on the meter face. Locate the water meter. It will be either in the front of the property or in the back if an alley is present. Most new meters are in the front near the sidewalk or curb. The meter will be in a concrete or plastic box with a lid on it.

Remove the meter box lid and find the face of the water meter. Depending on the meter brand, the leak detection hand may be silver, black or red. If the triangle shows any movement, a leak may exist. Customers with automatic pool fillers and evaporative coolers need to check and see if these are running water during the leak check.

The leak check only checks for leaks when no water is used in the piping. Water leaks can still exist in landscape irrigation systems. These should be checked for proper operation when running.

To report a leak, call (520) 417-7334.

9. Water - How do I request a new water service?

This can be requested by calling (520)417-7334 or visiting our office at 425 E 10^th St, Douglas, AZ 85607.

10. Water - What is the normal water pressure for this area?

For information on normal water pressures in your area or concerns with fluctuating water pressures, contact the Water Quality Department at (520) 417-7334.

11. Water - Why don't I have water at my sink but have it in the rest of the house?

Most houses are equipped with screens on all faucets within the home. If you do not have water coming out of one faucet, try taking off the screen cap and checking for calcium buildup.

12. Do I have to sign for the work you are performing?

While you are not required to sign for repair work performed, your input and comments are always welcomed.

13. Water - When will the water be turned back on?

All instances of water shutdowns are different. Generally, when replacing a meter, the water should not be off for more than an hour. Main break emergencies are assessed individually and are based on the difficulty of repair.

14. Water - Who is going to fix the broken water pipe?

All plumbing fixtures after the city's meter are the responsibility of the homeowner. Plumbing fixtures up to and including the meter are repaired and maintained by the City of Douglas.

15. Who is responsible for cleaning up the area after a repair is complete?

The City of Douglas will restore areas back to their original condition if it is responsible for the damage.

16. Why are you painting the street, sidewalk, or ground and who is going to remove it?

Paint markings are used to identify utilities for an excavation project. It identifies where and what utilities are located below to prevent damage to those utilities. Paint markings wear off naturally with time.

17. Stormwater - When it rains, where does the water go?

When it rains in urban areas, the stormwater runs off buildings and paved areas instead of soaking into the ground. The stormwater collection system, also known as the storm drain system, is designed to move stormwater flows along conveyances like city streets and gutters where it is directed into storm drains or spillways constructed along the street.

18. Stormwater - What types of pollutants are found in stormwater?

Common pollutants found in stormwater may include but are not limited to, pesticides, fertilizers, litter, pet waste, petroleum products, automotive fluids, paints, solvents, yard waste, sediment, chemicals, and other materials.

19. Streets - How do I report street markings (striping or painted curbs) that can no longer be seen?

Contact (520) 417-7329. Please have the following information available:

• Intersection, approximate street location, starting and ending points as appropriate.
• Type of missing or faded makings such as: Lane lines, turn arrows, crosswalks, stop bar
• If the striping is on private parking areas, the business property owner is responsible for the striping.

20. Streets - What do I do if a stop sign is missing, damaged, or faded?

Please call (520)417-7329. Please have the following information available 
 when you call:

1. Where is the sign located?
2. What are the street names including St. or Blvd. or Ave. and W, E, S, etc.
3. For the sign in question, what direction is the traffic going?
4. If it is a residential street, what are the nearby main cross streets?
5. Signs placed in private parking lots are privately owned. You need 
    to contact the store property management.

21. Streets - How do I report a stop sign that is blocked and cannot be seen?

Please call (520)417-7329. Please have the following information available when you call:

1. The location of sign, including the address and any cross streets
2. The location of the obstruction (for example a tree)

22. Streets - How do I report a missing street name sign?

Please call (520) 417-7329. Please have the following information available when you call:

1. Is this a City intersection?
2. Where is the sign located?
3. What are the street names including St. or Blvd. or Ave., NW, NE, SW, SE
4. If it is a residential street, what are the nearby main cross streets?

23. Streets - What do I do if there is a traffic signal out? Or if the signal equipment has been damaged or is missing? (leaning, hanging, twisted)

Please call (520) 417-7329. Please have the following information available when you call:

1. What are the cross streets where the signal is located?
2. What direction of travel is the light out for?
3. Is it a red, yellow or green light?
4. Is the light mounted over the traffic, on a median, on a corner?
5. What is damaged or missing?
6. Are all the lights out?

24. Sanitation - How do I report a missed garbage pickup?

If your trash is not picked up by 5:30 p.m. on your regular collection day, please call (520) 417-7329.

25. Sanitation - How do I set up a refuse or trash service for my business?

Commercial services are tailored to your company based on the amount of trash it generates and the size/accessibility of your container. Please call (520) 417-7329 for more information.

26. Sanitation - How do I dispose of a large item?

Large items like air conditioners, stoves, dishwashers, washing machines and dryers, water heaters, lawn mowers, doors, sinks, toilets, mattresses, furniture and televisions should be taken to the Cochise County Transfer Station located at 90 W 9th St, Douglas, AZ 85607.

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Utility Billing

Show All Answers

1. Can I pay my bill online?

The City accepts online payments. To make an online payment customers must have their account number and last payment amount.  If you do not have this information please call the office at (520) 417-7334; otherwise, please click here to make a payment.

Pay Utiltiy Bill

2. When is the water bill due?

The bill is due the 21st of every month.  If the 21st lands on a weekend or holiday, the bill will be due on the next business day.  If payment is received after the due date, there will be a $5.00 penalty added to the bill.

3. How much is it to set up a new account?

The City currently charges all new accounts a $15.00 contract fee.  Additionally, deposits are required and vary by type of account.  For a list of deposit amounts click here.

New Services:

For new Services, the City charges the cost of the meter. Currently, the City charges $943 for a 3/4" meter.  The City also charges water and sewer impact fees to all new connections without previous existing service at the property.  Water impact fee for 3/4" meter is $1,400 and Sewer impact fee is $2,100; for all other meter sizes and impact fees please call us at 520-417-7334.

4. How much is the Deposit?

Please refer to our schedule for deposits to find out the appropriate deposit amount for your account by clicking here.  If you have an in-city  limits residential property with water, sewer and garbage service, your total deposit amount is currently $150.00.

5. When do I receive my deposit back?

The deposit is returned after 12 months of good credit.  Customer must show a consecutive 12 month period without any late penalty assessments.

6. When are Turn-Offs?

Turn off of water service will occur when payment is not received within approximately 30 days of the date of the bill.  Turn off days vary depending on staff scheduling, but are usually the 1st or 2nd week of the month after the bill is due.

7. Can I pay my Gas and Electric Bill here?

We no longer accept APS (Electric) payments at City Hall, payments can be made at Walmart or Food City. SWG (natural gas) payments are accepted through a kiosk also located inside City Hall.  The kiosk accepts cash (no change given), check and debit//credit card.