Mission Statement

Our mission is to serve all persons in a positive and courteous manner and help ensure that the City of Douglas continues to be a healthy, safe, attractive, and an enjoyable place to live, work, or visit. We work to build a stronger community that retains our unique character and historic treasures while improving the quality of life of our citizens. We help plan the City's appearance and character, support community values, preserve the environment, promote wise use of resources, and protect public health and safety.

Our Goals & Service Philosophy

The City of Douglas Community Development Department staff provides high quality service when you need it. We will:

• Explain how you can achieve your goals under the City's rules
• Give clear, accurate and prompt answers to your questions
• Help resolve problems in an open, objective manner
• Listen to and understand your needs
• Maintain high ethical standards
• Work continuously to improve our service

We welcome your comments and suggestions on how we can serve you better.